Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@stellachips.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@stellachips.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@stellachips.com.

Stellachips Return Policy

At Stellachips, we are committed to providing a pleasant and satisfying shopping experience. If, for any reason, you are not completely satisfied with your purchase, we have a flexible return policy in place. Below are the conditions and steps to follow for returning a product.

1. Return Period

You have 14 days from the date of receipt of your order to return any item purchased from our website.

2. Return Conditions

To be eligible for a return, products must be in their original condition, unopened, unused, and with all tags and packaging intact. The following products are not eligible for return:

• Opened or consumed food products
• Discounted or sale items (unless defective)

3. Return Process

• Step 1: Contact our customer service via email at support@stellachips.com or through the contact form on our website, providing your order number, the items you wish to return, and the reason for the return.
• Step 2: After your request is approved, we will send you a prepaid return label, if applicable, or provide you with the address to send the item(s).
• Step 3: Carefully pack the items to be returned and ship them to the provided address. Return shipping costs are the responsibility of the customer unless the return is due to our mistake or a defective product.

4. Refunds

Once the returned items are received and inspected, we will process a full refund for your order within 7 to 14 days. The refund will be issued to the original payment method used during purchase.

5. Exchanges

If you wish to exchange an item for a different size or model, it’s best to return the item and place a new order.

6. Defective Products or Order Errors

If you receive a defective product or an incorrect order, please notify us immediately. We will cover the return shipping costs and arrange for an exchange or a full refund, based on your preference.

7. Questions or Assistance

If you have any further questions regarding returns, please do not hesitate to contact our customer service team at support@stellachips.com. We are here to help!

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Key Points to Adapt for Your Situation:

• Return shipping costs: These are typically borne by the customer, except in cases of defective products or our mistake.
• Return period: The standard period is often 14 days, but this can be adjusted based on local laws.
• Return procedure: Make sure customers know how to return products (via email, a form, or an online platform).
• Examples of non-returnable items: If you sell food products, these are usually non-refundable once opened, but it’s important to specify this.