Shipping policy
Shipping Policy - Stellachips
At Stellachips, we strive to deliver your products quickly and efficiently. Below are the details regarding our shipping process, including shipping methods, delivery times, and costs.
1. Shipping Locations
We currently offer shipping to most countries worldwide. If your country is not listed at checkout, please contact our customer service team at support@stellachips.com to inquire about shipping options.
2. Shipping Methods
We offer several shipping options to meet your needs:
- Standard Shipping: This is our most affordable option, with delivery typically occurring within 5-10 business days after your order is processed.
- Expedited Shipping: For faster delivery, you can choose expedited shipping, which typically takes 2-5 business days.
- Express Shipping: If you need your order urgently, we offer express shipping, with delivery typically within 1-3 business days.
Shipping times are estimates and may vary based on your location, product availability, and shipping carrier delays.
3. Shipping Costs
Shipping costs are calculated at checkout based on the destination address and the shipping method selected. Shipping costs will be displayed before you complete your order, so you can review them before confirming your purchase.
4. Processing Time
Once your order is placed, we typically process and ship it within 1-3 business days. However, during busy periods (such as holidays or sales events), processing times may take longer. You will receive an email confirmation once your order has been shipped, along with tracking information.
5. Tracking Your Order
Once your order has been shipped, you will receive an email with a tracking number and a link to track your order. You can use this information to monitor the status of your shipment. Please note that it may take 24-48 hours for tracking information to update in the carrier's system.
6. Delivery Times
Delivery times depend on the shipping method selected and your location. While we do our best to ensure timely deliveries, please note that shipping times are estimates and can be affected by factors outside of our control (such as weather, holidays, or customs delays for international shipments).
- Domestic Orders: Delivery typically occurs within 3-7 business days for standard shipping.
- International Orders: Delivery times vary depending on the destination country, but they generally take between 7-14 business days. Please be aware that customs processing may cause delays.
7. Customs Duties and Taxes
For international shipments, the customer is responsible for any customs duties, taxes, or import fees that may be applied upon arrival in the destination country. These charges are determined by local authorities and are the responsibility of the recipient. We recommend checking with your local customs office for more information before placing an order.
8. Shipping Delays
While we strive to ensure timely delivery, please note that shipping carriers may experience delays, especially during peak seasons. If your order is delayed, please contact us at support@stellachips.com, and we will assist you in tracking your package or resolving any issues.
9. Lost or Damaged Shipments
If your order is lost or damaged during shipping, please contact us immediately at support@stellachips.com. We will investigate the issue with the carrier and offer a solution, which may include a replacement or refund, depending on the situation.
10. PO Boxes and APO/FPO Addresses
We do not currently ship to P.O. Boxes or APO/FPO addresses. If you have a P.O. Box address, please provide a physical street address for delivery.
11. Order Modifications
Once an order has been processed and shipped, we are unable to modify the shipping address or change the items in your order. If you need to make changes to your order, please contact our customer service team before your order is shipped, and we will do our best to assist you.
12. Contact Us
If you have any questions regarding shipping, please contact our customer service team at support@stellachips.com, and we will be happy to assist you.
Key Points to Customize for Your Situation:
- Shipping locations: Ensure that the list of countries or regions where you ship is up to date.
- Shipping methods: If you offer additional shipping methods or have specific carriers, include them here.
- Customs duties: Make sure to inform international customers that they may be responsible for additional customs fees or taxes.
- Lost or damaged shipments: Provide clear instructions on how customers should report these issues and what steps they can expect.
